This is a single user license of QuickBooks Point of Sale Multistore v.12. Multiple copies can be purchased if more than one user license is required. This is a genuine Intuit product that ships free from Intuit and includes download and recovery disk. Design, Install and live phone support is available for additional fees. Please contact us for details. Return Policy: Product can be returned for any reason within 30 days. Contact us at (888)626-1426 for details.